SHIPPING CHARGES
We Ship to Over 50 Countries Worldwide!
At Woo Lighting, we offer free shipping on all orders, no extra charges, through our regular courier. Wherever you are, we’ll deliver our designer lighting straight to your door with no hidden costs.
Need Your Order Faster?
For any urgent orders, we offer express shipping options. Please contact us to arrange a faster delivery and get details on the additional express shipping charges.
LEAD TERM
In Stock items
In stock items are dispatched within 72 hours of cleared payment on business days.
Made to order items
All items purchased made to order take on average 7-30 days to manufacture these items unless specifically indicated differently on the item page. Manufacture of your item will begin immediately after cleared payment. Items will be dispatch within 48 hours on business days after manufacturing is complete.
SHIPPING TERM
All items are dispatched using trusted express couriers like DHL, FedEx, UPS, or EMS. Delivery times typically range from 3 to 15 days worldwide.
For larger volume items, we ship by boat, with an estimated delivery time of 30 to 50 days.
DELIVERY POLICY
In the event nobody is home when our courier attempts to delivery your item a notification shall be left to re-arrange delivery. If delivery is missed again and the item is returned back to us you will be liable to pay delivery charges again.
TAXES AND CUSTOM DUTIES
For all deliveries, any applicable taxes or customs fees will be at the customer’s expense and will be requested at the time of delivery. The exact amount will be calculated once the goods arrive at customs.
Please note, Woo Lighting does not manage tax refunds. You may contact customs directly or proceed with delivery to the specified address.
An invoice will be included with your parcel, and a copy will also be available in your customer account on our website.