RETURN AND REFUND POLICY
1. Can I get a refund if I am not happy? Money Back Guarantee
We offer a 100% money back guarantee if you are not satisfied with our product. Please refer to our guarantee page to see our full return policy.
Woo Lighting offers a full refund (excluding our outbound shipping cost, equal to 20% of your purchase amount) or exchange for change of mind purchases within a 14 day period with proof of purchase (website order confirmation email or invoice).
To initiate the return process, please send an e-mail to sale@woo-lighting.com, clearly stating your situation and specifying the product(s) you would like to return.
2. Please note:
1) Products that have been installed cannot be returned for a change of mind refund/exchange. Products that have been used cannot be returned for a change of mind refund/exchange. Products must be in its original box and in a resaleable condition. Customer pays for returns shipping and is responsible for its safe arrival back to our warehouse.
2) All returned items, must be sent via a registered and insured shipping service that requires signature on delivery (eg. USPS, UPS, Fedex etc)
Products may differ from those pictured on the website due to natural variations in color/finish and scale of the image.
Must be returned within 14 days period of receiving the order.
3) Custom (made to order items) must be paid for in full at time of ordering and amount of deposit paid cannot be refunded for change of mind. Full balance must be paid prior to dispatch of custom order and full amount cannot be refunded or credited due to change of mind.
To the extent permitted by law, Woo Lighting:
limits its obligations and liability for the repair, replacement or refund of the purchase price of any goods to its obligations under the Act;
is not liable for any contingent, consequential or punitive damages arising in way whatsoever in relation to the use of any goods; and
is not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods.
WARRANTY POLICY
1. How long is your warranty?
All products on Woo Lighting come with a full 12 month manufacturer warranty.
2. What do I do if I have a problem?
We are committed to the quality of all our products and providing top class customer service.
If your lights arrive or show signs of damage or fault within the warranty period, please email us at sale@woo-lighting.com and provide:
1) A detailed description of the damage or fault; and
2) Photos (or video, where appropriate) showing the damage or fault.
We will respond within 24-48 hours.